Refund policy
Our Commitment to Satisfaction
At Buttercream Blanket Co., we are dedicated to ensuring you are completely satisfied with your purchase. If for any reason you are not entirely pleased, we are here to help.
100-Day Guarantee
We offer a 100-day guarantee on all our products. If you are not satisfied with your purchase within 100 days of receiving it, you may return it for a refund or exchange.
Free Shipping on Returns
We understand that sometimes things don't work out. That's why we offer free return shipping. If you need to return a product, contact our customer service team, and we'll provide you with a prepaid return shipping label.
Return Process
Contact Us: Reach out to our customer service team via email at support@buttercreamblanketco.com to initiate the return process.
Prepare the Item: Make sure the item is in its original condition, with tags and packaging intact.
Ship It Back: Use the provided prepaid shipping label to send the item back to us.
Receive Your Refund/Exchange: Once we receive the returned item, we will process your refund or exchange within 7 business days.
Conditions for Return
Items must be returned in their original condition, unused, and with all tags and packaging.
Customized or personalized items are not eligible for return unless defective.
Returns must be initiated within 100 days from the date of receipt.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide a replacement and cover all shipping costs.
Contact Us
For any queries regarding our return policy or for assistance with a return, please contact us at support@buttercreamblanketco.com.